The word “dovetail” creates an image of furniture in my mind. In the land of furniture, dovetail features mean quality. Drawers that have dovetail joints are far more durable than staples or glue. In a metaphorical term, dovetailing creates value in conversation as well as in furniture. In my maiden posting to this blog, I will take the liberty to dovetail on Julie Ogilvie’s recent blog entry about a conversation. Conversations can dovetail and create quality as much as furniture joints can create quality.
Julie wrote about Café and conversations and work feeling like an extended family. She points to the customers that are an extension to our work family. I am fortunate to work with a group of amazing professional Learning Consultants (LC). The Learning Consultant team extends the SkillSoft family into our customer base, as Julie shared. The LCs work with our customers on a daily basis collaborating on business objectives, program planning, marketing and communications and value measurement. Clients benefit from years of combined experience and consistent best practices through partnership with our Learning Consultants. As I have conversations each day with my team, they truly personify the extended family that Julie refers to.
When it comes to family, I know I can count on my sister to tell me if my hair is a mess or if I have spinach in my teeth. As a manager of this team, I can always count on the straight-shooting input from these consultants. The sibling-like relationships we have across the team make it easy to pick up the phone and get the real story about what is happening across various industries. They know what is important to customers. As I ponder blog postings, I know I can count on the expertise of the LC team to share their ideas around those things that matter to me, to SkillSoft and to the extended family of customers.
Dovetailing on Julie’s post is a fine start. Dovetailing on what is happening across our customer base and in the world of our Learning Consultants creates a strong method that we will all find value in. In future posts, I will expand on some of those strong joints and partnerships, allowing for learning. Truly, isn’t that what this is all about?
By: Lori Neblung