By Jim Zimmermann, Director, Books24x7
If you are a learning or HR manager, you may have never heard of ITIL (or know how to pronounce it – eye-till). But if you are in IT, you probably know all about ITIL, short for Information Technology Infrastructure Library– is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL is to IT service management like ISO 9000 is to quality management. The ITIL standard is published by The Stationery Office(TSO) and the Best Management Practice, part of the UK Cabinet Office (formally the UK Office of Government Commerce– OGC).