I recently attended a meeting of
the local Kansas City “LIG” of the itSMF-USA. itSMF-USA is a
membership-based, IT Service Management professional forum with over 40 Local
Interest Groups (“LIG”s) in the US, and affiliated groups globally. The
practice of IT Service Management has grown to cover an “alphabet soup” of
interrelated technology and business frameworks, standards, and methodologies
including ITIL®, COBIT,
PRINCE2, Six Sigma, PMP/Project Management and many others.
This meeting was held at Sprint’s beautiful
corporate campus in Overland Park, KS, and once again I was pleased to see IT
professionals recognize the key role that training plays in rolling out any
technology initiative. From overall organizational awareness of
ITIL, to preparing candidates for various professional certifications,
providing training resources to employees is integral to technology success.
We had the opportunity to present the KC crowd the various e-learning solutions
SkillSoft offers to support these various initiatives, including SkillChoice
IT and the Books24x7 ITPro
and ITIL
collections.
By: Pam Boiros
